North to South Odyssey: 10-Day Casablanca Grand Tour

Amendments and Cancellations by Clients
Clients can cancel at any time. The cancellation will be effected at the time that Moroccan Odyssey receives a written request from the Client and the following cancellation charges will apply:

• 60 days prior to arrival: 10% of the tour / service cost
• 45 days prior to arrival: 25% of the tour / service cost
• 30 days prior to arrival: 50% of the tour / service cost
• 15 days prior to arrival: 100% of the tour / service cost
• No refund is given for a partially used Product.

If any member of the party is prevented from traveling because of death, injury, or serious illness of the client, close relative or friend, redundancy, or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Moroccan Odyssey. If a refund is payable by Moroccan Odyssey to the Client, the refund amount will be calculated according to the conditions set out above and with consideration of evidence of exceptional circumstances. Moroccan Odyssey will not pay fees charged to the Client by the Client’s bank for processing the credited amount.

Your reservation request will be confirmed upon receipt of the deposit, which is 30% of the total tour package rate with Moroccan Odyssey. Please note that travel arrangements are not confirmed until you receive our written confirmation from Moroccan Odyssey. The balance of the total amount is due 21 days prior to the tour date unless otherwise specified at the time of booking. Daily Tour bookings require full payment at the time of booking with Moroccan Odyssey. Before a booking is confirmed, Moroccan Odyssey reserves the right to amend the price of the product due to any circumstances outside our control, such as changes relating to governmental action, increases in transportation costs (including scheduled airfares and the cost of fuel), changes in any dues, taxes, or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), and increases in admission fees.

Product information is published by Moroccan Odyssey in good faith, and we will use our best endeavors to operate all products. Moroccan Odyssey reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation. We accept no liability for the loss of enjoyment resulting from any change.

Payments can be made via bank transfers (subject to a 20 Euro processing fee; account details will be provided upon booking), Visa or MasterCard, via authorization (subject to a 3% processing fee; a credit card copy may be requested) with Moroccan Odyssey.

Moroccan Odyssey reserves the right to cancel any confirmed booking in any circumstances. However, Moroccan Odyssey will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation, or any other external circumstances (like pandemics) or contagion beyond the control of Moroccan Odyssey. Compensation is not available if Moroccan Odyssey is forced to cancel or in any way change a tour due to force majeure. But where Moroccan Odyssey is unable to provide the tour booked, Moroccan Odyssey will return to the Client to offer an alternative date or holiday of comparable standard

Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Moroccan Odyssey and should not exclude any planned adventure activities from the time of booking for the full duration of the Moroccan Odyssey as a minimum. A Client and his personal belongings are the sole responsibility of himself. Moroccan Odyssey accepts no liability on the Client’s behalf where Moroccan Odyssey has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.

Moroccan Odyssey products and, in particular, adventure activities, entail an element of risk to the personal safety of the Client that other package holidays may not encompass. By accepting these Booking Conditions, Clients acknowledge the inherent risks associated with their chosen travel, and Clients assume these risks voluntarily. Moroccan Odyssey accepts no liability for Client damages when Moroccan Odyssey has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Moroccan Odyssey accepts no liability if there has been no fault on the part of Moroccan Odyssey or its suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Moroccan Odyssey due to force majeure, the consequences of which could not have been avoided even with all due care.

Regarding carriage by air, sea, and rail, and the provision of accommodation, Moroccan Odyssey’s liability in such cases will be limited in the manner provided by the relevant international conventions. Moroccan Odyssey accepts no liability if additional costs to the Client are incurred due to delays, accidents, or disruptions of the Product(s) beyond the control of Moroccan Odyssey as a result of force majeure.

It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. MMoroccan Odyssey is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Moroccan Odyssey but without liability.

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Moroccan Odyssey from any obligations and liability.

Clients agree to accept the authority and decisions of Moroccan Odyssey and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of Moroccan Odyssey . In the case of Client ill health, Moroccan Odyssey may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. MMoroccan Odyssey shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

Our authorized representatives may take photographs and films of our Clients while using any Moroccan Odyssey . Moroccan Odyssey reserves the right to use said material for any advertising or promotion without obtaining further consent.Moroccan Odyssey also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to Moroccan Odyssey or its Products in promotional literature.

If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a Moroccan Odyssey employee so that Moroccan Odyssey can use its best endeavors to rectify the problem. Moroccan Odyssey cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce Moroccan Odyssey liability to pay compensation. ShouldMoroccan Odyssey be unable to resolve the problem on the spot a complaint must be made in writing within 28 days of completion of the Product.

Identifiant commun de l’entreprise « ICE » N: 002546849000026
N° d’identification fiscale 45760322
Adresse : ROUIDATE LOT IGUIDER 2 IMM 104 N 3 MARRAKECH SARL

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Registered in UNITED KINGDOM,
– Number : 14394656